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	<title>Award-Winning Performance &#187; Sales</title>
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		<title>It&#8217;s Okay to Say &#8220;No&#8221; to the Wrong Customer</title>
		<link>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer</link>
		<comments>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer#comments</comments>
		<pubDate>Tue, 27 Mar 2012 17:01:28 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
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		<description><![CDATA[I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: &#8220;I can&#8217;t do that.&#8221; And he had some very good reasons for this assertion: Your competitors love it when you tell a customer, &#8220;I can&#8217;t do that.&#8221; It&#8217;s music to their ears. When [...]]]></description>
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		<title>The Beatles and the Dead: The New Business Gurus?</title>
		<link>http://ovationconsulting.com/blog/the-beatles-and-the-dead-the-new-business-gurus</link>
		<comments>http://ovationconsulting.com/blog/the-beatles-and-the-dead-the-new-business-gurus#comments</comments>
		<pubDate>Wed, 16 Feb 2011 16:44:53 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Creativity & Innovation]]></category>
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		<description><![CDATA[I recently read a wonderful book called Marketing Lessons from the Grateful Dead by David Meerman Scott and Brian Halligan. Since I’d written a book extolling the business virtues of the Beatles, I was curious to see how these two iconic bands stacked up in the world of corporate smarts. In some areas I found [...]]]></description>
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		<title>Do You &#8220;Own&#8221; Your Space?</title>
		<link>http://ovationconsulting.com/blog/do-you-own-your-space</link>
		<comments>http://ovationconsulting.com/blog/do-you-own-your-space#comments</comments>
		<pubDate>Sun, 10 Oct 2010 00:42:42 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Communication]]></category>
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		<description><![CDATA[Our business lesson today, boys and girls, comes from a spider (and not in one of those hokey &#8220;Charlotte&#8217;s Web&#8221; kind of ways). A spider, whom I&#8217;ll call &#8220;Henry&#8221; because that&#8217;s what my girlfriend and I named him, has built a web just outside my front door, right by the porch light. Now, given that [...]]]></description>
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		<title>Are Your Customers Finding You Dispensable?</title>
		<link>http://ovationconsulting.com/blog/are-your-customers-finding-you-dispensable</link>
		<comments>http://ovationconsulting.com/blog/are-your-customers-finding-you-dispensable#comments</comments>
		<pubDate>Mon, 01 Feb 2010 01:35:41 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Sales]]></category>
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		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=562</guid>
		<description><![CDATA[I just got off the phone with a colleague who was complaining (whining, really) about the fact that nobody seemed to have any money to hire him. It&#8217;s the economy, of course. A few years ago, people had money, and he was being hired. Now, it&#8217;s dried up. Damn this economy! To a certain extent, [...]]]></description>
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		<title>Why This Business Made the Sale</title>
		<link>http://ovationconsulting.com/blog/why-this-business-made-the-sale</link>
		<comments>http://ovationconsulting.com/blog/why-this-business-made-the-sale#comments</comments>
		<pubDate>Fri, 24 Jul 2009 03:30:10 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Sales]]></category>
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		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=414</guid>
		<description><![CDATA[I guess I&#8217;m getting a new roof. I don&#8217;t want to get a new roof, but I guess I&#8217;m getting one. I mean, I know I&#8217;ve needed a new roof. My neighborhood, and therefore my house, is 20 years old, and most of my neighbors have already replaced their roofs. I&#8217;ve been holding out because [...]]]></description>
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