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	<title>Creative Leadership &#187; Customer Service</title>
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		<title>A Success Lesson from Paul McCartney</title>
		<link>http://ovationconsulting.com/blog/a-success-lesson-from-paul-mccartney</link>
		<comments>http://ovationconsulting.com/blog/a-success-lesson-from-paul-mccartney#comments</comments>
		<pubDate>Fri, 30 Dec 2011 20:29:29 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Beatles expert]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[customer service]]></category>
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		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=843</guid>
		<description><![CDATA[I&#8217;ve had the good fortune to meet Paul McCartney a few times. And I say &#8220;good fortune&#8221; not just because it&#8217;s cool meeting famous people; I say &#8220;good fortune&#8221; because of the lesson I learned—and re-learned—from this guy (who, as a refresher to our younger readers, was one of the Beatles). Think about this: Paul [...]]]></description>
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		<title>A Teacher&#8217;s Million Dollar Lesson</title>
		<link>http://ovationconsulting.com/blog/a-teachers-million-dollar-lesson</link>
		<comments>http://ovationconsulting.com/blog/a-teachers-million-dollar-lesson#comments</comments>
		<pubDate>Sat, 13 Aug 2011 18:48:59 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Team Building]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
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		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
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		<category><![CDATA[running your business]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[sharing credit]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teambuilding]]></category>
		<category><![CDATA[teamwork]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=778</guid>
		<description><![CDATA[At a recent convention where I was speaking, I ran into my good friend and science wizard Steve Spangler. As always, I was astounded by just how successful this guy is. He runs a multi-million dollar company, he&#8217;s an Emmy winner, and he&#8217;s appeared numerous times on The Ellen DeGeneres Show. And if you ask [...]]]></description>
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		<title>Are You Ignoring Your Fan Club?</title>
		<link>http://ovationconsulting.com/blog/are-you-ignoring-your-fan-club</link>
		<comments>http://ovationconsulting.com/blog/are-you-ignoring-your-fan-club#comments</comments>
		<pubDate>Wed, 15 Sep 2010 22:20:35 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Beatles expert]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=658</guid>
		<description><![CDATA[Are you ignoring your Fan Club? It&#8217;s one of the biggest mistakes people make in business, and it&#8217;s easy to see how it happens. We all like something new, don&#8217;t we? It&#8217;s like the kid at Christmas (or whatever gift-giving holiday you celebrate)—he&#8217;s giddy with happiness when he first opens his presents, and bored to [...]]]></description>
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		<title>Do Your Customers Feel Like They Belong?</title>
		<link>http://ovationconsulting.com/blog/do-your-customers-feel-like-they-belong</link>
		<comments>http://ovationconsulting.com/blog/do-your-customers-feel-like-they-belong#comments</comments>
		<pubDate>Tue, 16 Feb 2010 02:16:07 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Beatles expert]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=576</guid>
		<description><![CDATA[I went to hear a Beatles tribute band last night. That, in itself is not remarkable. I see a lot of Beatles tribute bands. But here&#8217;s what struck me. I got to the venue a half hour early, and there was already a line. But this wasn&#8217;t a line waiting to get in; this was [...]]]></description>
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		<title>Are Your Customers Finding You Dispensable?</title>
		<link>http://ovationconsulting.com/blog/are-your-customers-finding-you-dispensable</link>
		<comments>http://ovationconsulting.com/blog/are-your-customers-finding-you-dispensable#comments</comments>
		<pubDate>Mon, 01 Feb 2010 01:35:41 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Sales]]></category>
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		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Beatles expert]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[productivity]]></category>
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		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=562</guid>
		<description><![CDATA[I just got off the phone with a colleague who was complaining (whining, really) about the fact that nobody seemed to have any money to hire him. It&#8217;s the economy, of course. A few years ago, people had money, and he was being hired. Now, it&#8217;s dried up. Damn this economy! To a certain extent, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Details, Details, Details</title>
		<link>http://ovationconsulting.com/blog/details-details-details</link>
		<comments>http://ovationconsulting.com/blog/details-details-details#comments</comments>
		<pubDate>Sun, 01 Feb 2009 19:14:40 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Bill Stainton]]></category>
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		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[professional speaker]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=49</guid>
		<description><![CDATA[I just listened to Strawberry Fields Forever again, for what must be the thousandth time, and I heard a harmony I had never noticed before. That&#8217;s one of the things I love about the Beatles&#8217; music: there are so many layers, so many little details, that you can listen to it over and over again [...]]]></description>
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