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	<title>Award-Winning Performance &#187; Customer Service</title>
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		<title>It&#8217;s Okay to Say &#8220;No&#8221; to the Wrong Customer</title>
		<link>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer</link>
		<comments>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer#comments</comments>
		<pubDate>Tue, 27 Mar 2012 17:01:28 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
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		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1140</guid>
		<description><![CDATA[I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: &#8220;I can&#8217;t do that.&#8221; And he had some very good reasons for this assertion: Your competitors love it when you tell a customer, &#8220;I can&#8217;t do that.&#8221; It&#8217;s music to their ears. When [...]]]></description>
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		<title>An Award-Winning Performance&#8230;Every Time</title>
		<link>http://ovationconsulting.com/blog/an-award-winning-performance-every-time</link>
		<comments>http://ovationconsulting.com/blog/an-award-winning-performance-every-time#comments</comments>
		<pubDate>Thu, 15 Mar 2012 15:31:14 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
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		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1127</guid>
		<description><![CDATA[Some of you know that I used to produce a sketch comedy TV show in Seattle called Almost Live! It was on the air for fifteen years, and number one in its time slot for ten straight years. During those fifteen years, my team and I won more than 100 Emmy Awards. At the risk [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Do Your Customers Trust You?</title>
		<link>http://ovationconsulting.com/blog/do-your-customers-trust-you</link>
		<comments>http://ovationconsulting.com/blog/do-your-customers-trust-you#comments</comments>
		<pubDate>Tue, 13 Mar 2012 12:24:17 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
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		<category><![CDATA[running a business]]></category>
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		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1113</guid>
		<description><![CDATA[I&#8217;m getting ready to board a plane, something I do several times a week. Each time, I&#8217;m putting my trust—and my life—in the hands of the pilot. This is, in all likelihood, a person I&#8217;ve never met, and never will meet. But I rarely, if ever, think about it, and I&#8217;ll bet you don&#8217;t either. [...]]]></description>
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		<title>Would You Hire You?</title>
		<link>http://ovationconsulting.com/blog/would-you-hire-you</link>
		<comments>http://ovationconsulting.com/blog/would-you-hire-you#comments</comments>
		<pubDate>Thu, 08 Mar 2012 19:46:44 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1081</guid>
		<description><![CDATA[Would you hire you? A friend and I were talking recently about Michael Gerber&#8217;s seminal book, The E-Myth Revisited, and that got us talking about the by-now-almost-cliched concept of &#8220;working on the business&#8221; rather than &#8220;working in the business.&#8221; The basic idea is that a baker (to use Gerber&#8217;s example) decides to open a bake [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are You Playing Music&#8230;or Just Notes?</title>
		<link>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes</link>
		<comments>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes#comments</comments>
		<pubDate>Wed, 07 Mar 2012 18:12:06 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1059</guid>
		<description><![CDATA[See that guy on the left? The one at the Steinway? That&#8217;s Andras Schiff, one of the greatest concert pianists alive today. Andras and I have a few things in common: 1) we both play the piano; 2) we both play Steinways (although his preferred instrument is a Bosendorfer); 3) we&#8217;ve both had dinner with [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are You an Award-Winning Performer?</title>
		<link>http://ovationconsulting.com/blog/are-you-an-award-winning-performer</link>
		<comments>http://ovationconsulting.com/blog/are-you-an-award-winning-performer#comments</comments>
		<pubDate>Tue, 28 Feb 2012 18:13:14 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1027</guid>
		<description><![CDATA[You don&#8217;t need an award to have award-winning performance. A couple of friends and I went to a little jazz club in Seattle on Saturday night. The quartet, led by vocalist Greta Matassa, was outstanding. My friends and I had a wonderful time, but here&#8217;s the thing that really struck me: Towards the end of [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/are-you-an-award-winning-performer/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>A Great Business Lesson From the Grammys</title>
		<link>http://ovationconsulting.com/blog/a-great-business-lesson-from-the-grammys</link>
		<comments>http://ovationconsulting.com/blog/a-great-business-lesson-from-the-grammys#comments</comments>
		<pubDate>Mon, 13 Feb 2012 18:03:42 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Beatles expert]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dave grohl]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[grammy]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Paul McCartney]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=931</guid>
		<description><![CDATA[Back in my Seattle TV days, I used to hang out occasionally with a guy named Dave Grohl, who was the drummer for a little trio called Nirvana. Last night, he and his current band, Foo Fighters, picked up five Grammy awards. While accepting the award for Best Rock Album, Dave said something that really [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/a-great-business-lesson-from-the-grammys/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t Be Like Netflix!</title>
		<link>http://ovationconsulting.com/blog/dont-be-like-netflix</link>
		<comments>http://ovationconsulting.com/blog/dont-be-like-netflix#comments</comments>
		<pubDate>Fri, 10 Feb 2012 19:12:27 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=923</guid>
		<description><![CDATA[So I got a Roku for Christmas. Now, I know that &#8220;a Roku&#8221; sounds like one of those yappy little dogs that Paris Hilton would carry around in a purse, but it&#8217;s not. It&#8217;s actually a very cool little device that sits near your TV and lets you stream movies and TV shows from sources [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Success Lesson from Paul McCartney</title>
		<link>http://ovationconsulting.com/blog/a-success-lesson-from-paul-mccartney</link>
		<comments>http://ovationconsulting.com/blog/a-success-lesson-from-paul-mccartney#comments</comments>
		<pubDate>Fri, 30 Dec 2011 20:29:29 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Beatles expert]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Paul McCartney]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=843</guid>
		<description><![CDATA[I&#8217;ve had the good fortune to meet Paul McCartney a few times. And I say &#8220;good fortune&#8221; not just because it&#8217;s cool meeting famous people; I say &#8220;good fortune&#8221; because of the lesson I learned—and re-learned—from this guy (who, as a refresher to our younger readers, was one of the Beatles). Think about this: Paul [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/a-success-lesson-from-paul-mccartney/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>A Teacher&#8217;s Million Dollar Lesson</title>
		<link>http://ovationconsulting.com/blog/a-teachers-million-dollar-lesson</link>
		<comments>http://ovationconsulting.com/blog/a-teachers-million-dollar-lesson#comments</comments>
		<pubDate>Sat, 13 Aug 2011 18:48:59 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Team Building]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[innovative thinking]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[sharing credit]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teambuilding]]></category>
		<category><![CDATA[teamwork]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=778</guid>
		<description><![CDATA[At a recent convention where I was speaking, I ran into my good friend and science wizard Steve Spangler. As always, I was astounded by just how successful this guy is. He runs a multi-million dollar company, he&#8217;s an Emmy winner, and he&#8217;s appeared numerous times on The Ellen DeGeneres Show. And if you ask [...]]]></description>
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