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	<title>Leadership, Beatles, and Other Stuff &#187; Customer Service</title>
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		<title>Do Your Customers Feel Like They Belong?</title>
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		<pubDate>Tue, 16 Feb 2010 02:16:07 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[The Beatles and Success]]></category>
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		<description><![CDATA[I went to hear a Beatles tribute band last night. That, in itself is not remarkable. I see a lot of Beatles tribute bands. But here&#8217;s what struck me. I got to the venue a half hour early, and there was already a line. But this wasn&#8217;t a line waiting to get in; this was [...]]]></description>
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		<title>Are Your Customers Finding You Dispensable?</title>
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		<pubDate>Mon, 01 Feb 2010 01:35:41 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<description><![CDATA[I just got off the phone with a colleague who was complaining (whining, really) about the fact that nobody seemed to have any money to hire him. It&#8217;s the economy, of course. A few years ago, people had money, and he was being hired. Now, it&#8217;s dried up. Damn this economy! To a certain extent, [...]]]></description>
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		<title>Details, Details, Details</title>
		<link>http://ovationconsulting.com/blog/details-details-details</link>
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		<pubDate>Sun, 01 Feb 2009 19:14:40 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<description><![CDATA[I just listened to Strawberry Fields Forever again, for what must be the thousandth time, and I heard a harmony I had never noticed before. That&#8217;s one of the things I love about the Beatles&#8217; music: there are so many layers, so many little details, that you can listen to it over and over again [...]]]></description>
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