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	<title>Award-Winning Performance &#187; The Beatles and Success</title>
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	<link>http://ovationconsulting.com/blog</link>
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		<title>What Are You Reading?</title>
		<link>http://ovationconsulting.com/blog/what-are-you-reading</link>
		<comments>http://ovationconsulting.com/blog/what-are-you-reading#comments</comments>
		<pubDate>Thu, 29 Mar 2012 18:19:32 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[lifelong learning]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1166</guid>
		<description><![CDATA[I was struck this morning by a LinkedIn posting by my friend and colleague Eileen McDargh. Here&#8217;s what she wrote: Get in control by reading only what matters. And what matters concerns your business, your future, your soul. Another friend and colleague of mine, the late Charlie &#8220;Tremendous&#8221; Jones, was famous for saying: You will [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s Okay to Say &#8220;No&#8221; to the Wrong Customer</title>
		<link>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer</link>
		<comments>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer#comments</comments>
		<pubDate>Tue, 27 Mar 2012 17:01:28 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1140</guid>
		<description><![CDATA[I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: &#8220;I can&#8217;t do that.&#8221; And he had some very good reasons for this assertion: Your competitors love it when you tell a customer, &#8220;I can&#8217;t do that.&#8221; It&#8217;s music to their ears. When [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>An Award-Winning Performance&#8230;Every Time</title>
		<link>http://ovationconsulting.com/blog/an-award-winning-performance-every-time</link>
		<comments>http://ovationconsulting.com/blog/an-award-winning-performance-every-time#comments</comments>
		<pubDate>Thu, 15 Mar 2012 15:31:14 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1127</guid>
		<description><![CDATA[Some of you know that I used to produce a sketch comedy TV show in Seattle called Almost Live! It was on the air for fifteen years, and number one in its time slot for ten straight years. During those fifteen years, my team and I won more than 100 Emmy Awards. At the risk [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Do Your Customers Trust You?</title>
		<link>http://ovationconsulting.com/blog/do-your-customers-trust-you</link>
		<comments>http://ovationconsulting.com/blog/do-your-customers-trust-you#comments</comments>
		<pubDate>Tue, 13 Mar 2012 12:24:17 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1113</guid>
		<description><![CDATA[I&#8217;m getting ready to board a plane, something I do several times a week. Each time, I&#8217;m putting my trust—and my life—in the hands of the pilot. This is, in all likelihood, a person I&#8217;ve never met, and never will meet. But I rarely, if ever, think about it, and I&#8217;ll bet you don&#8217;t either. [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Who&#8217;s in Charge&#8211;You, or the Rain?</title>
		<link>http://ovationconsulting.com/blog/whos-in-charge-you-or-the-rain</link>
		<comments>http://ovationconsulting.com/blog/whos-in-charge-you-or-the-rain#comments</comments>
		<pubDate>Mon, 12 Mar 2012 21:43:55 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[making decisions]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1105</guid>
		<description><![CDATA[It&#8217;s a cold, gray, rainy day here in Seattle, and I noticed fewer people at the gym this morning. Coincidence? Perhaps, but I don&#8217;t think so. See, I almost didn&#8217;t go to the gym myself. Who wants to go to the gym on a miserable day like this? For that matter, who wants to go [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/whos-in-charge-you-or-the-rain/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s Not Enough to &#8220;Want It More&#8221;</title>
		<link>http://ovationconsulting.com/blog/its-not-enough-to-want-it-more</link>
		<comments>http://ovationconsulting.com/blog/its-not-enough-to-want-it-more#comments</comments>
		<pubDate>Fri, 09 Mar 2012 19:07:32 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Creativity & Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1090</guid>
		<description><![CDATA[Last night I heard a television commentator say that the Republican nomination is going to come down to &#8220;who wants it more.&#8221; I sincerely hope that this is not the case. Republican or Democrat, I sincerely hope that we&#8217;re not going to choose our leaders on the basis of who wants it more. I mean, [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/its-not-enough-to-want-it-more/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Would You Hire You?</title>
		<link>http://ovationconsulting.com/blog/would-you-hire-you</link>
		<comments>http://ovationconsulting.com/blog/would-you-hire-you#comments</comments>
		<pubDate>Thu, 08 Mar 2012 19:46:44 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1081</guid>
		<description><![CDATA[Would you hire you? A friend and I were talking recently about Michael Gerber&#8217;s seminal book, The E-Myth Revisited, and that got us talking about the by-now-almost-cliched concept of &#8220;working on the business&#8221; rather than &#8220;working in the business.&#8221; The basic idea is that a baker (to use Gerber&#8217;s example) decides to open a bake [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/would-you-hire-you/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You Playing Music&#8230;or Just Notes?</title>
		<link>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes</link>
		<comments>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes#comments</comments>
		<pubDate>Wed, 07 Mar 2012 18:12:06 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1059</guid>
		<description><![CDATA[See that guy on the left? The one at the Steinway? That&#8217;s Andras Schiff, one of the greatest concert pianists alive today. Andras and I have a few things in common: 1) we both play the piano; 2) we both play Steinways (although his preferred instrument is a Bosendorfer); 3) we&#8217;ve both had dinner with [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You Asking the Right Questions?</title>
		<link>http://ovationconsulting.com/blog/are-you-asking-the-right-questions</link>
		<comments>http://ovationconsulting.com/blog/are-you-asking-the-right-questions#comments</comments>
		<pubDate>Tue, 06 Mar 2012 18:40:25 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Creativity & Innovation]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Beatles]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[creative ideas]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[innovative thinking]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[making decisions]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1051</guid>
		<description><![CDATA[Today we&#8217;re going to do a bit of reverse engineering to see just what it is that makes us tick. Ready? Here we go: Our life—which includes our job, our relationships, our income, our health—is determined, to a large extent, by our actions. Our actions are determined, to a large extent, by our beliefs. Our [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/are-you-asking-the-right-questions/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You Truly Informed?</title>
		<link>http://ovationconsulting.com/blog/are-you-truly-informed</link>
		<comments>http://ovationconsulting.com/blog/are-you-truly-informed#comments</comments>
		<pubDate>Thu, 01 Mar 2012 18:39:03 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[innovative thinking]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[lifelong learning]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1035</guid>
		<description><![CDATA[Seth Godin wrote an interesting blog today pondering whether there will ever be a time when being uninformed is cause for shame. It&#8217;s a good question, particularly in a culture that seems to equate &#8220;uninformed&#8221; with &#8220;real.&#8221; A culture that thinks having an &#8220;elite education&#8221; is a bad thing (and it&#8217;s especially galling when these [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/are-you-truly-informed/feed</wfw:commentRss>
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