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	<title>Award-Winning Performance</title>
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		<title>What Are You Reading?</title>
		<link>http://ovationconsulting.com/blog/what-are-you-reading</link>
		<comments>http://ovationconsulting.com/blog/what-are-you-reading#comments</comments>
		<pubDate>Thu, 29 Mar 2012 18:19:32 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[lifelong learning]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1166</guid>
		<description><![CDATA[I was struck this morning by a LinkedIn posting by my friend and colleague Eileen McDargh. Here&#8217;s what she wrote: Get in control by reading only what matters. And what matters concerns your business, your future, your soul. Another friend and colleague of mine, the late Charlie &#8220;Tremendous&#8221; Jones, was famous for saying: You will [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>It&#8217;s Okay to Say &#8220;No&#8221; to the Wrong Customer</title>
		<link>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer</link>
		<comments>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer#comments</comments>
		<pubDate>Tue, 27 Mar 2012 17:01:28 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1140</guid>
		<description><![CDATA[I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: &#8220;I can&#8217;t do that.&#8221; And he had some very good reasons for this assertion: Your competitors love it when you tell a customer, &#8220;I can&#8217;t do that.&#8221; It&#8217;s music to their ears. When [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/its-okay-to-say-no-to-the-wrong-customer/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>What&#8217;s Your &#8220;Perfect Swing&#8221;?</title>
		<link>http://ovationconsulting.com/blog/whats-your-perfect-swing</link>
		<comments>http://ovationconsulting.com/blog/whats-your-perfect-swing#comments</comments>
		<pubDate>Fri, 23 Mar 2012 17:50:21 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1136</guid>
		<description><![CDATA[What does award-winning performance mean to you? I mean specifically. In your business, in your work, what does award-winning performance look like, sound like, feel like? How do you recognize it in yourself? It&#8217;s been said that what gets measured gets done. Others have said that what gets measured gets managed. I disagree with both [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/whats-your-perfect-swing/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>An Award-Winning Performance&#8230;Every Time</title>
		<link>http://ovationconsulting.com/blog/an-award-winning-performance-every-time</link>
		<comments>http://ovationconsulting.com/blog/an-award-winning-performance-every-time#comments</comments>
		<pubDate>Thu, 15 Mar 2012 15:31:14 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1127</guid>
		<description><![CDATA[Some of you know that I used to produce a sketch comedy TV show in Seattle called Almost Live! It was on the air for fifteen years, and number one in its time slot for ten straight years. During those fifteen years, my team and I won more than 100 Emmy Awards. At the risk [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Joy of Checklists</title>
		<link>http://ovationconsulting.com/blog/the-joy-of-checklists</link>
		<comments>http://ovationconsulting.com/blog/the-joy-of-checklists#comments</comments>
		<pubDate>Wed, 14 Mar 2012 16:07:45 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>
		<category><![CDATA[time management]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1117</guid>
		<description><![CDATA[It was 4:00am yesterday morning, and I was driving to the airport for a speaking engagement in Pittsburgh. This is a pretty common occurrence for me (not necessarily the Pittsburgh part, but the rest of it). All of a sudden I had one of those, &#8220;Oh no, did I leave the iron on?&#8221; moments. I [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/the-joy-of-checklists/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do Your Customers Trust You?</title>
		<link>http://ovationconsulting.com/blog/do-your-customers-trust-you</link>
		<comments>http://ovationconsulting.com/blog/do-your-customers-trust-you#comments</comments>
		<pubDate>Tue, 13 Mar 2012 12:24:17 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership training]]></category>
		<category><![CDATA[professional speaker]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1113</guid>
		<description><![CDATA[I&#8217;m getting ready to board a plane, something I do several times a week. Each time, I&#8217;m putting my trust—and my life—in the hands of the pilot. This is, in all likelihood, a person I&#8217;ve never met, and never will meet. But I rarely, if ever, think about it, and I&#8217;ll bet you don&#8217;t either. [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/do-your-customers-trust-you/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Who&#8217;s in Charge&#8211;You, or the Rain?</title>
		<link>http://ovationconsulting.com/blog/whos-in-charge-you-or-the-rain</link>
		<comments>http://ovationconsulting.com/blog/whos-in-charge-you-or-the-rain#comments</comments>
		<pubDate>Mon, 12 Mar 2012 21:43:55 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[making decisions]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1105</guid>
		<description><![CDATA[It&#8217;s a cold, gray, rainy day here in Seattle, and I noticed fewer people at the gym this morning. Coincidence? Perhaps, but I don&#8217;t think so. See, I almost didn&#8217;t go to the gym myself. Who wants to go to the gym on a miserable day like this? For that matter, who wants to go [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/whos-in-charge-you-or-the-rain/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s Not Enough to &#8220;Want It More&#8221;</title>
		<link>http://ovationconsulting.com/blog/its-not-enough-to-want-it-more</link>
		<comments>http://ovationconsulting.com/blog/its-not-enough-to-want-it-more#comments</comments>
		<pubDate>Fri, 09 Mar 2012 19:07:32 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Creativity & Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1090</guid>
		<description><![CDATA[Last night I heard a television commentator say that the Republican nomination is going to come down to &#8220;who wants it more.&#8221; I sincerely hope that this is not the case. Republican or Democrat, I sincerely hope that we&#8217;re not going to choose our leaders on the basis of who wants it more. I mean, [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/its-not-enough-to-want-it-more/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Would You Hire You?</title>
		<link>http://ovationconsulting.com/blog/would-you-hire-you</link>
		<comments>http://ovationconsulting.com/blog/would-you-hire-you#comments</comments>
		<pubDate>Thu, 08 Mar 2012 19:46:44 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[running a business]]></category>
		<category><![CDATA[running your business]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[small business success]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1081</guid>
		<description><![CDATA[Would you hire you? A friend and I were talking recently about Michael Gerber&#8217;s seminal book, The E-Myth Revisited, and that got us talking about the by-now-almost-cliched concept of &#8220;working on the business&#8221; rather than &#8220;working in the business.&#8221; The basic idea is that a baker (to use Gerber&#8217;s example) decides to open a bake [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/would-you-hire-you/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You Playing Music&#8230;or Just Notes?</title>
		<link>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes</link>
		<comments>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes#comments</comments>
		<pubDate>Wed, 07 Mar 2012 18:12:06 +0000</pubDate>
		<dc:creator>Bill Stainton</dc:creator>
				<category><![CDATA[Award-Winning Performance]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Work Ethic]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[award winning performance]]></category>
		<category><![CDATA[Bill Stainton]]></category>
		<category><![CDATA[business integrity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[work ethic]]></category>

		<guid isPermaLink="false">http://ovationconsulting.com/blog/?p=1059</guid>
		<description><![CDATA[See that guy on the left? The one at the Steinway? That&#8217;s Andras Schiff, one of the greatest concert pianists alive today. Andras and I have a few things in common: 1) we both play the piano; 2) we both play Steinways (although his preferred instrument is a Bosendorfer); 3) we&#8217;ve both had dinner with [...]]]></description>
		<wfw:commentRss>http://ovationconsulting.com/blog/are-you-playing-music-or-just-notes/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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